Returns must be accompanied by the delivery/product note that was included in the original delivery package.
- We are unable to exchange items via the online store.
- Items purchased using PayPal may only be returned to the online store for refund.
- Please allow two weeks from the day you post your return for your account to be credited. Your refund will be credited to your original payment method.
- Customers will be responsible for the cost of postage for all returns ( with the exception of faulty items).
- If you believe the item is faulty, please contact Cellini, before returning, on +61 2 8338 7277. If the goods are agreed as faulty an Approved Faulty Return No. will be issued. This number should appear on all correspondence.
- Only product purchased online will be credited on line.
Eligibility for refunds
Please read below to ensure you are eligible for a refund.
NB: All in store purchases must be returned to the retailer where the goods were purchased.
All eligible online returns require:
- All tags to be intact and items unused
- A valid receipt of purchase included
- To be within 21 days of purchase
Our online returns address is:
Mascot NSW 2020
GET IN TOUCH
Email Address : firstname.lastname@example.org
Telephone : +61 2 8338 7277
Monday – Friday 9.00am – 5.00pm (AEST)